Return Policy

To begin a return or exchange, customers can access the online returns portal, where the process is designed to be simple and straightforward. Most items are eligible for return or exchange within 14 days from the date of delivery, as long as they remain unworn, unwashed, and in their original condition with all tags and hygienic liners intact. Certain products, however, are not eligible for return or exchange, including items labeled as final sale, products discounted beyond a specified threshold, complimentary promotional items, and gift cards. Some items may also be designated for exchange only, meaning they can be swapped for another size or converted into store credit but not refunded.

Customers who choose to add return and package protection at checkout benefit from a more flexible experience. This optional coverage allows returns and exchanges to be completed without additional shipping fees and also provides protection in the event that a package is lost, stolen, or damaged while in transit. The cost of this option varies depending on the value of the order and is available for full-price purchases. With this added protection, customers can shop with greater confidence, knowing that unexpected delivery issues will be handled efficiently.

For those who do not select this protection option, returns and exchanges are still possible, but a return shipping fee will be deducted from the total refund or applied during the exchange process. Each order is limited to a single return or exchange request, so it is important to review selections carefully before submitting a request. Package protection on its own can also be added at checkout for a smaller fee, ensuring that any delivery issues are resolved with a replacement shipment.

Exchange requests can be made for the same product, a different size, or an entirely new item. If the replacement item has a lower value than the original purchase, the remaining balance will be issued as store credit. If the new selection is priced higher, customers will be required to pay the difference before the exchange is completed. Once an exchange is processed, delivery typically takes several business days, depending on location and shipping conditions.

Customers who have purchased the enhanced return protection option may also have access to a return pickup service for added convenience. This service can be scheduled for an additional fee, which varies based on location. Refunds are issued after the returned items have been received and inspected at the warehouse. Store credit is usually provided immediately upon approval, while refunds to the original payment method may take several business days to appear, depending on the payment provider.

International returns are accepted, though shipping costs are generally the responsibility of the customer unless specific protections were purchased during checkout. In select countries, return shipping may be covered if protection was added, but exchanges are typically not available for international orders. Instead, customers may return items for store credit and place a new order separately.

All returned merchandise must meet the eligibility requirements, and items that show signs of wear or do not comply with the return policy may be declined. In such cases, items may not be sent back to the customer and could be handled at the company’s discretion. If an order arrives with incorrect, damaged, or defective items, customers are encouraged to contact support with relevant details and images so the issue can be resolved quickly.

Shipping costs are non-refundable, and refunds apply only to the original purchase price of the merchandise. Taxes, duties, and delivery fees are not included in the refunded amount. Customers may return individual items from an order without needing to send everything back, as long as the request is submitted within the allowed timeframe.

For orders placed using installment payment methods, returns must be initiated through the designated portal. Once processed, any remaining payments may be adjusted or canceled according to the provider’s terms. If an order includes only items that are not eligible for returns or exchanges, certain options may not be available at checkout.

For any additional questions or assistance, customer support can be reached by email at Dippindaisy@outlook.com or by phone at (747) 666-7415.